Refund policy

Every Braxton & Co. garment is made to order — embroidered and finished for you alone, never pulled from a shelf. This is the heart of how we work, and it shapes what follows. We ask that you consult our size guide before ordering; a moment's care there spares the trouble of a return.

Should your piece arrive flawed, damaged, or not as ordered, the fault is ours to mend. Write to us at clients@thebraxtonco.com within 30 days of delivery, include a photograph, and we will remake or refund it — at no cost to you, and with no need to return the garment.

Because each piece is made to order, we are unable to offer refunds for a change of heart or a size ordered in error. As a courtesy, within 30 days of delivery we will gladly arrange a size exchange at production cost, or extend store credit toward another piece. Simply reach us at clients@thebraxtonco.com.

We hold no warehouse and keep no surplus. What we make, we make for one person — and we would rather earn your trust with candor than with fine print.

— Braxton & Co.